Notice of Privacy

MAVA CONSORCIO QUERETANO INDUSTRIAL COMERCIAL Y DE SERVICIOS, S.A. DE C.V., better known as VIAJERO GO, with address at José Vasconcelos 23, Las Fuentes neighborhood, Querétaro city, Querétaro municipality or delegation, c.p. 76030, in the entity of Querétaro, country Mexico, and internet portal www.viajerogo.com.mx, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you, we will use for the following purposes that are necessary for the service you request:

  • Make the billing corresponding to the services provided.
  • Generate a record in our database.
  • Share promotions of our services via email, as well as announce news related to the company.
  • Advertising and image in social networks, as well as digital and print advertising in general
  • Statistical purposes
  • Marketing or advertising.
  • Commercial prospecting

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • First name.
  • Civil status.
  • Birthdate.
  • Nationality.
  • Personal phone.
  • Email.
  • Age.

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

For the exercise of any of the ARCO rights, you must submit the respective application through the following means:

Send us an email to the following address: contacto@viajerogo.com.mx

To know the procedure and requirements for the exercise of ARCO rights, we offer you the following means:

It is important to inform you that you have the right to Access, Rectification and Cancellation of your personal data, to oppose the processing thereof or to revoke the consent that you have given us for this purpose. For this, it is necessary that you send the request in the terms established by the Law in your Art. 29, to José Vasconcelos # 23, Las Fuentes, Querétaro, Qro. C.P. 76030 or, call (442) 109 3354 or via email to: contacto@viajero.com.mx, which we ask you to confirm by telephone to guarantee its correct reception. In case you do not want to receive promotional messages from us, you can send us your request through the same email address. Any modification to this Privacy Notice can be consulted at http://www.viajerogo.com.mx/noticeofprivacy

The contact details of the person or department of personal data, which is in charge of processing ARCO rights requests, are as follows:

a) Name of the person or department of personal data: General Address

b) Address: Calle José Vasconcelos 23, Las Fuentes neighborhood, Querétaro city, Querétaro municipality or delegation, c.p. 76030, in the entity of Querétaro, country Mexico

c) Email: contacto@viajerogo.com.mx

d) Telephone number: 442-109-3354

You can revoke your consent for the use of your personal data

You can revoke the consent that, in your case, you have granted us for the treatment of your personal data. However, it is important that you keep in mind that not in all cases we will be able to attend your request or terminate the use immediately, since it is possible that for some legal obligation we require to continue treating your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.

To revoke your consent you must submit your request through the following means:

Send your request via email to the following address: contacto@viajerogo.com.mx

To know the procedure and requirements for the revocation of consent, we offer you the following means:

Call 442.109-3354 or send an email to the following address: contacto@viajerogo.com.mx.com

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we offer the following means:

Please call 415-109-3354 or send an email to the following address: contacto@viajerogo.com.mx.com

How can you know the changes in this privacy notice?

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We promise to keep you informed about the changes that this privacy notice may undergo, through: www.viajerogo.com.mx

The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows:

In case of changes to the privacy notice we will send you an email announcing the changes, as well as publish them on our website.

Last update: 05/13/2019